Who we are
The MySynoia apps are operated by Synoia Technologies, the maker of the WISHPro and WISHtoGo skincare devices. This policy covers the MySynoia and MySynoia Pro mobile apps and the clinic web app at clinic.synoiatech.com (together, "the apps").
What we collect
- Account and profile details — name, email address, phone number, and for clinics a business name and address.
- Skin profiles — skin type, skin concerns and related cosmetic information that you or your cosmetician enter, used to recommend suitable treatments.
- Photos — consultation and before/after photos that you choose to capture. In clinics, photos are taken only for clients who have given recorded consent.
- Treatment records and device data — treatments performed with a WISHPro device (time, duration, capsule used, device serial number) and technical device status, linked to the account or clinic.
- Chat messages — your conversation with the in-app assistant, stored so it can continue across sessions.
- Orders — your order and quote history.
- Approximate location — the network (IP) address seen when treatment data is uploaded, used to show clinics' approximate locations in our own dashboards.
Voice input for the assistant is transcribed and then discarded — voice recordings are not retained. Payment card details are entered directly with our payment providers and never reach our servers.
How we use it
- To operate the apps: accounts, device setup and updates, treatment history, client management, orders and support.
- To personalize treatment recommendations from the skin profile you provide.
- To keep the service safe and diagnose device or app problems.
We do not sell your data, do not share it with third parties for their marketing, do not use it to track you across other companies' apps or websites, and show no advertising in the apps.
Where it lives and who processes it
- Data is stored on Microsoft Azure and encrypted in transit (TLS).
- Sign-in is handled by Microsoft Entra External ID.
- Assistant replies and voice transcription are processed by AI services hosted on Microsoft Azure; the transcription audio is processed transiently.
- Purchases are processed by our commerce providers (e.g. Shopify, PayMe), which act as independent processors for payment data.
These providers process data on our behalf and under their own security commitments; none of them may use your data for their own marketing.
Clinic clients
When a clinic uses MySynoia Pro to manage its clients, the clinic is responsible for the client information it enters. Skin profiles and photos of clinic clients are gated behind the client's recorded consent, which the client can withdraw at any time — withdrawing consent also removes stored before/after records.
Retention and deletion
We keep your data while your account is active. You can request deletion of your account, or of specific data, at any time:
clinic.synoiatech.com/account-deletion.html Account & data deletion — how to ask, what gets removedYou can also ask us to access or correct your data using the contact below. We answer within 30 days.
Children
The apps are professional and consumer skincare tools and are not directed at children under 13. We do not knowingly collect data from children.
Contact & changes
Questions or privacy requests:
contact@synoiatech.com Synoia TechnologiesIf we change this policy we will update this page and its effective date. Material changes will be announced in the apps.